CANCELLATION, RETURNS & EXCHANGE

 

You may cancel an order up to fourteen days from the day on which You receive the Goods. We ask that You notify Us of Your wish to cancel and receive a refund, exchange or online store credit via email.

If You wish to return Goods to Us after the two-week period, We may, at Our sole discretion, be able to offer You an exchange or online store credit. We are unable to accept returned Goods that We reasonably believe are not in resaleable condition or that have been used, unless the Goods were faulty or damaged when received. We regret that orders for Goods made to Your specifications and gift wrapping will not attract any right to cancel. We also regret that we cannot accept returns of toiletries for hygiene reasons or treats due to their perishable nature.

Once We receive Your email Returns Request submission We will be in touch with a unique Returns Authorisation Number, which We ask You to mark clearly on the exterior of the returning package and that You keep noted for future reference. You should then return any items within fourteen days of receiving a Returns Authorisation Number, at Your own expense. Please ensure that all Goods returned are suitably packed and obtain proof of posting, as We cannot be held responsible for packages lost or damaged on return to us. We recommend that You insure any Goods returning to us. All Goods returned to Us must be complete with original receipt, in their original packaging and in an unused and resaleable condition.

All Goods must be returned to the following address:

The Doggie Den Ltd
FAO: Returns
1745 London Road
Leigh on Sea
Essex
SS9 2SW
United Kingdom

If You have ordered any service from us you have fourteen working days after the day that You place your order in which to cancel. However Your right to cancel any service ends when Our performance of the service starts even if that is within Your cancellation period.

In the case of cancelled orders, payments will be refunded within thirty days and in accordance with the Consumer Contracts Regulations 2013.

Please note that, if You return Goods that were ordered by another person, any refund due will be made to the person who placed the order.

We will refund the original shipping charge to You if the goods are faulty and are not being replaced, in which case the shipping will not be refunded but an exchange will be send out free of any additional shipping cost.